Exchange & Return Policy

Refund and Exchange Policy

JUST11 does not offer refunds. Eligible full-price items may be exchanged within 7 days of receiving the order.

Exchange Conditions

To qualify for an exchange:

• The item must be unworn, unused and in its original condition.

• All original tags must remain attached.

• Proof of purchase is required.

• JUST11 must be contacted within 7 days of delivery.

• The requested replacement is subject to availability.

Sale Items

Sale items are final sale and cannot be refunded or exchanged.

Delivery Costs

Customers are responsible for all exchange delivery costs unless the item received was incorrect or defective. Original delivery charges are non-refundable.

Incorrect or Defective Items

If you receive an incorrect or defective item, please contact JUST11 immediately with your order details and clear photographs of the item.

Contact

WhatsApp: +961 71 693 443
Email: mneleven@gmail.com

This policy applies except where otherwise required by applicable law.